Audit et consulting
Grooming
Grooming management
Our Grooming Management course is one of our flagship modules designed to give department managers the keys to embodying grooming. No prerequisites are required to take part. The objectives are to understand the impact and power of image, based on image consulting methods, techniques and tools, and to master the principles of grooming standards. Let's not forget that the manager is the guarantor of these standards and has a vital role to play in ensuring that they are applied by his or her teams. To this end, department managers will be put into situations they may encounter on a daily basis.
Fundamentals of luxury hospitality
Hospitality is fundamental in the luxury hotel industry and in high-end service professions. Our training on the fundamentals of hospitality in the luxury sector enables participants to adopt the right posture and master the right codes to guarantee a customer welcome that lives up to expectations. No prerequisites are required. The aim of this training course is to enable participants to adopt a professional attitude that meets the requirements of both the hospitality profession and the employing establishment. This is achieved through role-playing and participative teaching.
Management of luxury codes
How do you embody soft skills and transmit these codes to your teams? There's no such thing as learning how to manage luxury codes. This flagship module from Bureau d'Image provides department heads with the tools to embody and manage these issues on a daily basis. This training course is designed for managers and department heads. There are no prerequisites. The aim is to manage and supervise the professional behavior of your staff so that it meets the requirements of the hospitality profession and the employing establishment. To achieve this, we use stress management and non- violent communication methods.
Personalized service
Providing a memorable customer experience is a major challenge in the luxury hotel industry and in high-end service professions. Our service personalization training course enables participants to master the best practices for creating a highly privileged customer relationship that exceeds customer expectations. No prerequisites are necessary for this training. The objective is to adopt the communication techniques needed to personalize the relationship with the customer. The methods used will make it possible to evaluate the knowledge of luxury beforehand.
Perfectionnement du service en vue des JO 2024 à Paris
Notre formation de perfectionnement du service permet aux collaborateurs de maîtriser l’accueil d’une clientèle étrangère spécifique aux JO 2024. Aucun prérequis n'est nécessaire pour cette formation. L'objectif est de maîtriser l’interculturalité ainsi que les lieux typiques parisiens et leur histoire. Cela se fait à travers des mises en situations ainsi que des jeux de rôles.
Our training sessions can range from a simple refresher on a specific topic to a more extensive workshop. They can be aimed at a limited number of participants or address all employees of an establishment. Therefore, the duration of the training depends on all these factors. However, regardless of the format, location, and participants, agility and adaptability are our common denominators. Since each request and each partner are unique, we rigorously adapt to your needs and objectives by tailoring our workshops to your brand standards, which we are also accustomed to building when they do not yet exist or deserve to be updated. Implementation dates can therefore vary and are agreed upon in consultation with you. We commit to being able to provide training within 2 months after the project is validated and its contractualization.
Participants are assessed through self-evaluation. The participant's attendance at the training and their evaluation will result in the issuance of a certificate of completion. If you have an employee with a disability whom you would like to include in one of our training sessions, please let us know, and we will do everything we can to find an appropriate solution.
ll our training sessions take place on-site at our partners' locations. All training project requests undergo an initial exchange to build a training program, resulting in a customized quote within 48 hours.
For more information, you can contact us by email: contact@bureaudimage.com